Personalbild Heidi Schweickert

Heidi Schweickert

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Heidi Schweickert holds a degree in information science from the University of Konstanz. She studies history of digitization with regard to emotions experienced by users when confronted with a new enterprise software technology, and how these emotions change over time. She works as a freelance historian.

1981 – 1986

Studies of history, German philology and science of education at the University of Heidelberg (Staatsexamen)

1984 – 1986

Student assistant at the department of German Language and Linguistics Studies (Prof. Dr. Wiegand), University of Heidelberg in the research of computational lexicography

1986 – 1988

Wissenschaftliche Mitarbeiterin /researcher at the IBM Science Center for Computational Linguistics, Heidelberg, department of Information Systems and Computational Linguistics (Prof. Dr. Hellwig), development of concepts for language-based expert systems

1988 – 1992

Studies of information science at the University of Konstanz with a major focus on hypertext and computational linguistics (diploma)

1989 – 1991

Wissenschaftliche Mitarbeiterin /researcher at the department of information science at the University of Konstanz (Prof. Dr. Kuhlen)

1992 – 1997

Software enterprise SAP in different positions (training, product management, project management)

1997 – 2000

SAP Labs Palo Alto, California USA (US Marketing Research and User Analysis)

2000 – 2016

SAP Germany, Software-Sales in Germany and abroad

Other Work Experience:

1993 – 1997 Instructor at the POKO institute (www.poko.de) for topics like

technology assessment and transfer of technology knowhow

Spiegel des sozialen Wandels, Die Anwohner am Leopoldplatz, in: Blick in die Geschichte (Bd. 6, 2013-2018), Info-Verlag Karlsruhe, 204-208.

Erstellung von Online-Dokumentation mit dem Hypertextsystem SAPfind, in: Neue Dimensionen in der Informationsverarbeitung, hg. v. Josef Herget, Proceedings des 1. Konstanzer Informationswissenschaftlichen Kolloquiums (KIK '93) Konstanz, 29.-30. Oktober 1993; Gesellschaft für angewandte Informationswissenschaft Konstanz (GAIK), UVK Verlag Konstanz, 90-96.

Hypertext – Einsatz und Nutzungsmöglichkeiten von Wörterbüchern in Hypertextsystemen, Konstanz 1991.

Title: Continuity and shifts in emotions during the implementation of enterprise software in organizations using the example of SAP technology (1972 to date)

The research study examines the influence that the implementation of a new information technology like SAP enterprise software has on the emotional experience of users, and how the man-machine-relationship is being changed and transformed emotionally over time.

Shifts in employees’ emotions towards software technology are being investigated on the basis of legally binding internal agreements between management and employee representatives, so-called “Betriebsvereinbarungen”, which deal with the implementation of SAP technology in companies.

The focus will be on the workforce´s experiences with the new technology and, accordingly, newly created rules to comply with shall be analyzed in terms of the role, importance, and shifts in emotions in the process of establishing a new technology.